Refund and Returns Policy

Refund and Returns Policy

At Bloom Boutique NY, customer satisfaction is our top priority. We are committed to ensuring that you are delighted with your purchase. Please read our refund and returns policy carefully before placing an order.

1. Non-Refundable Items

• Due to the perishable nature of flowers, all sales are final.
• Refunds are not available for items that are customized or personalized.

2. Refunds and Replacements

We offer refunds or replacements only under the following conditions:

• The product was damaged during delivery.
• The wrong product was delivered.
• The product did not meet the description provided on our website.

If you experience any of the above issues, please contact us within 24 hours of delivery with accompanying photos for verification.

3. Claim Process

• Contact us via email or phone to report the issue.
• Provide your order number, details of the issue, and photos of the product.
• Our team will review your claim and respond within 2 business days.

4. Eligibility for Returns

In some cases, we may request that the product be returned. To be eligible for a return:

• The product must be in its original condition and packaging.
• The return request must be approved by our team before sending the product back.

5. Cancellation Policy

Orders can be canceled only if the request is made before the product has been dispatched for delivery. Please contact us as soon as possible to request a cancellation.

6. Contact Information

If you have any questions or need assistance with a refund or return, please reach out to us:

• Email: [email protected]
• Phone: (631) 239-1148
• Address: 128 Laurel Road’ East Northport 11731

Thank you for choosing Bloom Boutique NY. We appreciate your business and look forward to serving you again!